How to Refund a Single Credit Card Transaction

This article will explain how to complete a refund for a single credit card transaction.

1.  From the PURCHASES TAB, tap the ticket that needs to be refunded.

2.  Tap ISSUE REFUND in the bottom left corner of the screen.

3.  Now select the items that need to be refunded.  If the full amount of the product is not being returned, you can customize the amount to be less than the original amount.

You are also able to refund this transaction to a Gift Card or Credit Book if you choose by selecting the ‘Refund To:’ dropdown.

4.  Select PROCESS REFUND. 

When processing a credit card refund, you will no longer need the credit card present or have the card details to process the refund. The refund will go back to the credit card that was used in the original transaction. The only exception to this will be if the original credit card was manually entered then a manual entry refund must be performed. 

5.  Enter your Employee ID to approve the refund.

6.  In RED are the items that have been refunded and the last 4 digits of the credit card that it was refunded to.