1. From the PURCHASES TAB find and tap the ticket that needs to be refunded.
2. Use the drop-down arrow to open the Transaction Details of the first credit card that needs to be refunded. Confirm the card details using the last 4 digits shown.
3. Tap ISSUE REFUND.
4. Now select the items that need to be refunded. If the full amount of the product is not being returned you can customize the amount to be less but not more than the original product amount.
5. Select PROCESS REFUND. When processing a refund to a credit card you will now no longer need the credit card present or have the card details to process the refund. The refund will go back to the credit card that was used in the original transaction.
6. Enter your Employee ID to approve the refund
7. Under the transaction details you will find in RED the items that have been refunded and the last 4 digits of the credit card that it was refunded to.
8. Repeat these steps on the second credit card transaction. Once complete under the Total Bill it will show you in Red the complete refund.
If you have any questions, please do not hesitate to reach out to Teesnap Support by emailing us at support@teesnap.com or calling 844-458-1032.