--- title: How to Reconnect a C3X Reader, Step by Step description: This article will show you how to reconnect a C3X Bluetooth Device. --- [Skip to content](https://support.teesnap.com/how-to-reconnect-a-c3x-reader-step-by-step#main-content) English Show submenu for translations [Create a Support Ticket](https://support.teesnap.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.teesnap.com/tickets-view?hsLang=en) [![Untitled design (86)](https://support.teesnap.com/hs-fs/hubfs/Untitled%20design%20(86).png?width=240&height=55&name=Untitled%20design%20(86).png)](https://support.teesnap.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Create a Support Ticket](https://support.teesnap.com/kb-tickets/new) - [Customer portal](https://support.teesnap.com/tickets-view) - [Go to www.teesnap.com](https://www.teesnap.com/) [Go to www.teesnap.com](https://www.teesnap.com/?hsLang=en) Teesnap Knowledge Center - There are no suggestions because the search field is empty. 1. [Support - (844) 458-1032](https://support.teesnap.com/?hsLang=en) 2. [Card Reader Connectivity](https://support.teesnap.com/card-reader-connectivity?hsLang=en) # How to Reconnect a C3X Reader, Step by Step ## This article will show you how to reconnect a disconnected C3X Bluetooth Device **To Reconnect CC Reader:** 1. First, tap the CC Reader's power button to wake it up and check battery life. It's measured in quarterly increments — 25%, 50%, 75%, 100%. 2. If still red on the iPad, navigate to iPad settings \> Bluetooth \> Press the i near the CHB serial number to "Forget Device." 3. Navigate back into the Blue Teesnap C2X Application. 4. Press and hold the CC Reader's power button for about 10 seconds, until the LED lights scroll (or dance) left to right and right to left. 5. Upon seeing the Bluetooth Pairing Request pop-up, pair it with the reader's 6 digits to secure a green light for successful processing. **Note:** If it does not initially pair, and keeps popping up the Pairing Request, keep entering the pairing code until it goes away. **Note:** If you arrive in the morning and the iPad Device Icon is red — do not panic. The reader is sleeping. Press on the reader's power button once to "wake" and the device icon will turn green again. **Note:** The BT Pairing Request and Code ensure a sticky 1:1 connection between the iPad and the Reader. Please only use the one iPad connected to the one reader. Here are other helpful articles: [**Status Indicator Lights for your CC Reader**](https://docs.stripe.com/terminal/readers/bbpos-chipper2xbt#led-status-lights:~:text=When%20you%20turn%20on%20the%20BBPOS%20Chipper%202X%20BT%2C%20the%20LED%20located%20beside%20the%20power%20button%20shows%20the%20reader%E2%80%99s%20current%20status.)— Colors and Patterns [**How to Troubleshoot a Disconnected C3X Reader**](https://support.teesnap.com/how-to-troubleshoot-a-disconnected-c3x-device?hsLang=en) — Teesnap Instructions   \* Published in 2025 **If after watching the video and following the steps your reader still does not connect, contact Teesnap Support for assistance.** **Email: Support@teesnap.com** **Phone: 844-458-1032** - [Teesnap App](https://support.teesnap.com/teesnap-app?hsLang=en#main-content) - [Tabs](https://support.teesnap.com/teesnap-app?hsLang=en#tabs) - [Checkout](https://support.teesnap.com/teesnap-app?hsLang=en#checkout) - [Purchases](https://support.teesnap.com/teesnap-app?hsLang=en#purchases) - 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