--- title: "Online Store: Refunds" description: This article will outline how to contact the online store processors to issue refunds. --- [Skip to content](https://support.teesnap.com/online-store-refunds#main-content) English Show submenu for translations [Create a Support Ticket](https://support.teesnap.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.teesnap.com/tickets-view?hsLang=en) [![Untitled design (86)](https://support.teesnap.com/hs-fs/hubfs/Untitled%20design%20(86).png?width=240&height=55&name=Untitled%20design%20(86).png)](https://support.teesnap.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Create a Support Ticket](https://support.teesnap.com/kb-tickets/new) - [Customer portal](https://support.teesnap.com/tickets-view) - [Go to www.teesnap.com](https://www.teesnap.com/) [Go to www.teesnap.com](https://www.teesnap.com/?hsLang=en) Teesnap Knowledge Center - There are no suggestions because the search field is empty. 1. [Support - (844) 458-1032](https://support.teesnap.com/?hsLang=en) 2. [Online Store & WooCommerce](https://support.teesnap.com/online-store-woocommerce?hsLang=en) 3. [Online Store](https://support.teesnap.com/online-store-woocommerce?hsLang=en#online-store) # Online Store: Refunds ## This article will outline how to contact the online store processors to issue refunds. **Online Store Returns** Following is an overview of the two-step process to issue refunds for purchases made via your online store-connected processor and to ensure those refunds are captured in your reporting and point of sale. The first step provides information on how to process refunds through each of Teesnap’s connected online processors. The second step provides information on how to capture the return in the Teesnap Point of Sale to ensure reports and inventory remain accurate. **Issue Refunds:** Following are links to our approved online processors providing details on how to issue a refund.  The Heartland processor has provided two links, the first with information on issuing a refund and the second an overview of how to login to your  Heartland Portico Virtual Terminal. To login, use your Heartland Infocentral Login credentials. Need help accessing your credentials? Contact Heartland Support at 888-963-3600. Once logged in, Heartland clients should select their online store account. See steps below.   **Heartland:** - - Refund:[https://support.teesnap.com/how-to-refund-in-a-transaction-in-heartland-portico-virtual-terminal](https://support.teesnap.com/how-to-refund-in-a-transaction-in-heartland-portico-virtual-terminal?hsLang=en) - Login:[https://support.heartlandhelpcenter.com/hc/en-us/articles/13441099246861-Log-into-Portico-Virtual-Terminal](https://support.heartlandhelpcenter.com/hc/en-us/articles/13441099246861-Log-into-Portico-Virtual-Terminal) **Stripe:** [https://stripe.com/docs/refunds](https://stripe.com/docs/refunds) **PayPal:** [https://www.paypal.com/us/cshelp/article/how-do-i-issue-a-refund-help101](https://www.paypal.com/us/cshelp/article/how-do-i-issue-a-refund-help101) **Process Refunds in Point of Sale:** To process refunds in the Teesnap Point of Sale for purchases made online or with an “offline” processor (Offline meaning any processor not directly integrated to the Teesnap Point of Sale.), [check out this article](https://support.teesnap.com/how-to-process-online-returns?hsLang=en). **If you have any questions, please do not hesitate to reach out to Teesnap Support by emailing us at support@teesnap.com or calling 844-458-1032.**   - 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