---
title: Credit Card Surcharge FAQ's
description: This article covers information related to the Heartland Surcharge Program
---
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# Credit Card Surcharge FAQ's
## This article covers information related to the Heartland Surcharge Program
To activate Credit Card Surcharge, please contact your Teesnap Client Success Representative or contact Teesnap Support at 844-458-1032 - support@teesnap.com.
Read about the Heartland Surcharge Program - [HERE.](https://www.heartland.us/products/payments-plus/financial-services/surcharge)
**What is a Surcharge?**
Instead of your business covering the cost of credit card transactions, the customer pays a 3% fee. This approach helps you offset the cost of credit card processing without breaking any rules. The surcharge payments program ensures your business is registered and compliant with card brand regulations.
**How Does It Work?**
When a customer uses a surcharge-eligible credit card, Heartland automatically applies a surcharge at the time of the transaction, and the details are clearly itemized on the customer’s receipt.
**Is there a cost?**
Heartland charges a 10% surcharge fee that is applied to the 3% transaction. The business keeps 2.7% of the surcharged revenue.
**Am I Compliant?**
The Heartland surcharge program ensures your business complies with all relevant card brand regulations and state laws. Surcharges can only be applied to credit card transactions, excluding debit, gift, and prepaid cards. It’s crucial to follow these rules to avoid legal issues or the loss of card processing privileges:
**Do I need to disclose anything?**
To stay compliant with surcharge law, clearly inform customers about the surcharge at the entrance of your business and at the point of sale.
By adhering to these guidelines, Heartland’s Credit Surcharging Program helps protect your business from legal risks and ensures you remain fully compliant while efficiently collecting surcharges.
**How do I activate surcharge?**
There is a Surcharge Application Process that will need to be completed, and it can take up to 45 days to be approved. For more information, please get in touch with a Teesnap Representative.
**If you have any questions, please do not hesitate to reach out to Teesnap Support by emailing us at support@teesnap.com or calling 844-458-1032**
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