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Heartland FAQ's
How to Setup a Remote Kitchen or Bar Printer
Tickets generated from any iPad that require attention from the kitchen or bar can be printed to a remote order printer automatically. Please see the links below for step-by-step guides to set up your remote kitchen or bar printer and configure the auto-print functionality.
PLEASE NOTE: You will need a compatible Star Micronics or Citizen printer. For the Star Micronics printer, you will also need an Ethernet cable. The Citizen printer supports both Ethernet and Wifi connectivity.
Use these links to view the applicable printer models:
Star Micronics Ethernet Order Printer
Citizen Ethernet/Wifi Order Printer
Use these guides to set up your remote kitchen/bar printer:
Star Micronics Ethernet Printer Setup Guide
Citizen Ethernet/Wifi Printer Setup Guide
You will also need access to the Teesnap Administration Portal.
Please reach out to your Account Manager for assistance with ordering and setup.