--- title: How to Factory Reset a Star Micronics Ticket Printer description: This article will show you how to factory reset a Star Micronics Ticket Printer --- [Skip to content](https://support.teesnap.com/how-to-factory-reset-a-ticket-printer#main-content) English Show submenu for translations [Create a Support Ticket](https://support.teesnap.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.teesnap.com/tickets-view?hsLang=en) [![Untitled design (86)](https://support.teesnap.com/hs-fs/hubfs/Untitled%20design%20(86).png?width=240&height=55&name=Untitled%20design%20(86).png)](https://support.teesnap.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Create a Support Ticket](https://support.teesnap.com/kb-tickets/new) - [Customer portal](https://support.teesnap.com/tickets-view) - [Go to www.teesnap.com](https://www.teesnap.com/) [Go to www.teesnap.com](https://www.teesnap.com/?hsLang=en) Teesnap Knowledge Center - There are no suggestions because the search field is empty. 1. [Support - (844) 458-1032](https://support.teesnap.com/?hsLang=en) 2. [Teesnap Administrative Portal](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en) 3. [Printers](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#printers) # How to Factory Reset a Star Micronics Ticket Printer ## This article will show you how to factory reset a Star Micronics Ticket Printer This article will show you how to factory reset a ticket printer within the Star Intelligent Network page. The first thing you will need to do is retrieve the IP address from the ticket printer. **To do so follow these steps:** 1\. Make sure that the printer is turned OFF. 2\. Plug the power cord of the printer into a power outlet and an Ethernet cable into the Ethernet port located on the back of the printer. 3\. While turning the printer ON, simultaneously hold down the FEED button on the front of the printer for five seconds. . 4\. The printer will print two receipts, and you'll see an IP address at the bottom of the second receipt. 5\. Open a web browser and type the IP address from the receipt into the URL field. NOTE: Google Chrome or Firefox works best! Below is an example of the bottom of the second receipt displaying the IP address. You will enter this address into the URL field in your browser.   You will enter the IP address into your browser URL and it will bring you to the Star Intelligent Network Utility page. You may have to login using the login credentials provided on the home page. (Username: root, password: public). To factory reset the printer click ***SET DEFAULT*** on the left side of the screen as shown below.   You will be prompted with the screen below where you will click EXECUTE in blue. This process may take a few minutes to complete.   After processing you will return to the main home page below where you can re-login to the system using the username (root) and password (public). Repeat these steps to factory reset a ticket printer.  ![Screen\_Shot\_2022-09-14\_at\_3.26.06\_PM.png](https://support.teesnap.com/hubfs/Knowledge%20Base%20Import/12175561074061.png) ***If you have any questions, please do not hesitate to reach out to Teesnap Support by emailing us at support@teesnap.com or calling 844-458-1032***   - [Teesnap App](https://support.teesnap.com/teesnap-app?hsLang=en#main-content) - [Tabs](https://support.teesnap.com/teesnap-app?hsLang=en#tabs) - [Checkout](https://support.teesnap.com/teesnap-app?hsLang=en#checkout) - [Purchases](https://support.teesnap.com/teesnap-app?hsLang=en#purchases) - [Tickets](https://support.teesnap.com/teesnap-app?hsLang=en#tickets) - [User Menu](https://support.teesnap.com/teesnap-app?hsLang=en#user-menu) - [Tee Sheet Management](https://support.teesnap.com/teesnap-app?hsLang=en#tee-sheet-management) - [Customers](https://support.teesnap.com/teesnap-app?hsLang=en#customers) - [Tables](https://support.teesnap.com/teesnap-app?hsLang=en#tables) - 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