--- title: How to Inactivate a Customer Account description: There may be situations in which you might wish to flag a customer record as "inactive" in Teesnap. Although there may be many reasons why you might wish to do this, the most common reason would most likely be because there are duplicate or multiple. --- [Skip to content](https://support.teesnap.com/how-to-inactivate-a-customer-account#main-content) English Show submenu for translations [Create a Support Ticket](https://support.teesnap.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.teesnap.com/tickets-view?hsLang=en) [![Untitled design (86)](https://support.teesnap.com/hs-fs/hubfs/Untitled%20design%20(86).png?width=240&height=55&name=Untitled%20design%20(86).png)](https://support.teesnap.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Create a Support Ticket](https://support.teesnap.com/kb-tickets/new) - [Customer portal](https://support.teesnap.com/tickets-view) - [Go to www.teesnap.com](https://www.teesnap.com/) [Go to www.teesnap.com](https://www.teesnap.com/?hsLang=en) Teesnap Knowledge Center - There are no suggestions because the search field is empty. 1. [Support - (844) 458-1032](https://support.teesnap.com/?hsLang=en) 2. [Teesnap App](https://support.teesnap.com/teesnap-app?hsLang=en) 3. [Customers](https://support.teesnap.com/teesnap-app?hsLang=en#customers) # How to Inactivate a Customer Account ## There may be situations in which you might wish to flag a customer record as "inactive" in Teesnap. Although there may be many reasons why you might wish to do this, the most common reason would most likely be because there are duplicate or multiple. 1\. To flag the customer as inactive, first sign into Teesnap on the iPad and go to the **Customers** section. ![image-png-Jul-25-2022-02-06-44-41-PM.png](https://support.teesnap.com/hubfs/Knowledge%20Base%20Import/11364159546637.png) 2\. Type in search criteria (email, first name, last name, or phone) into the search bar at the top-right. Select the customer you wish to deactivate. ![image-png-Jul-25-2022-02-07-42-85-PM.png](https://support.teesnap.com/hubfs/Knowledge%20Base%20Import/11364199146893.png) 3\. This will bring up the main customer window **Information** tab. Hit the **MAKE INACTIVE** button to inactivate the customer. ![image-png-Jul-25-2022-02-08-39-35-PM.png](https://support.teesnap.com/hubfs/Knowledge%20Base%20Import/11364199753997.png) 4.  If you wish, you can now confirm the customer has been inactivated. To do this, choose the **INACTIVE ONLY** filter next to the search bar. Type in the search criteria a second time and note that the customer appears with the **INACTIVE ONLY** option selected. ![image-png-Jul-25-2022-02-13-10-37-PM.png](https://support.teesnap.com/hubfs/Knowledge%20Base%20Import/11364161430285.png) --- **If you have any questions, please do not hesitate to reach out to Teesnap Support by emailing us at support@teesnap.com or calling 844-458-1032.** - [Teesnap App](https://support.teesnap.com/teesnap-app?hsLang=en#main-content) - [Tabs](https://support.teesnap.com/teesnap-app?hsLang=en#tabs) - [Checkout](https://support.teesnap.com/teesnap-app?hsLang=en#checkout) - [Purchases](https://support.teesnap.com/teesnap-app?hsLang=en#purchases) - [Tickets](https://support.teesnap.com/teesnap-app?hsLang=en#tickets) - [User Menu](https://support.teesnap.com/teesnap-app?hsLang=en#user-menu) - [Tee Sheet Management](https://support.teesnap.com/teesnap-app?hsLang=en#tee-sheet-management) - [Customers](https://support.teesnap.com/teesnap-app?hsLang=en#customers) - [Tables](https://support.teesnap.com/teesnap-app?hsLang=en#tables) - [FAQ](https://support.teesnap.com/teesnap-app?hsLang=en#faq) - [Tipping](https://support.teesnap.com/teesnap-app?hsLang=en#tipping) - [Teesnap Administrative Portal](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#main-content) - [Manufacturers](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#manufacturers) - [Fulfillment Centers](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#fulfillment-centers) - [Printers](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#printers) - [Property Page](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#property-page) - [Display Categories](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#display-categories) - [Variable Pricing](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#variable-pricing) - [Programs](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#programs) - [Products](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#products) - [Promotions](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#promotions) - [Taxes & Fees](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#taxes-fees) - [Accounting](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#accounting) - [Courses](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#courses) - [Users](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#users) - [Channels](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#channels) - [Bundles](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#bundles) - [Inventory Audit](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#inventory-audit) - [Departments and Inventory Categories](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#departments-and-inventory-categories) - [Modifier Groups](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#modifier-groups) - [Dining](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#dining) - [Tee Sheet Setup](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#tee-sheet-setup) - [Customer Profiles](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#customer-profiles) - [Inventory Receipts](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#inventory-receipts) - [Receipt Configuration](https://support.teesnap.com/teesnap-administrative-portal?hsLang=en#receipt-configuration) - [Booking Site Admin](https://support.teesnap.com/booking-site-admin?hsLang=en#main-content) - [Property Page](https://support.teesnap.com/booking-site-admin?hsLang=en#property-page) - [Online Booking Engine (Customer Facing)](https://support.teesnap.com/booking-site-admin?hsLang=en#online-booking-engine-customer-facing) - [Teesnap Reports](https://support.teesnap.com/teesnap-reports?hsLang=en#main-content) - [How to Navigate Reports - The Basics](https://support.teesnap.com/teesnap-reports?hsLang=en#how-to-navigate-reports-the-basics) - [Sales Summary Workbook](https://support.teesnap.com/teesnap-reports?hsLang=en#sales-summary-workbook) - [Sales & Cash Overview Workbook](https://support.teesnap.com/teesnap-reports?hsLang=en#sales-cash-overview-workbook) - [Customers Workbook](https://support.teesnap.com/teesnap-reports?hsLang=en#customers-workbook) - [Rounds Report Workbook](https://support.teesnap.com/teesnap-reports?hsLang=en#rounds-report-workbook) - [Inventory Workbook](https://support.teesnap.com/teesnap-reports?hsLang=en#inventory-workbook) - [Teesnap Campaigns](https://support.teesnap.com/teesnap-campaigns?hsLang=en#main-content) - [Campaigns General Tips and Training](https://support.teesnap.com/teesnap-campaigns?hsLang=en#campaigns-general-tips-and-training) - [Automating your Email Marketing](https://support.teesnap.com/teesnap-campaigns?hsLang=en#automating-your-email-marketing) - [Sim Reservations](https://support.teesnap.com/sim-reservations?hsLang=en#main-content) - [Sim Reservation Basics - FAQ](https://support.teesnap.com/sim-reservations?hsLang=en#sim-reservation-basics-faq) - [Hardware](https://support.teesnap.com/hardware?hsLang=en#main-content) - [Printers](https://support.teesnap.com/hardware?hsLang=en#printers) - [Credit Card Reader](https://support.teesnap.com/hardware?hsLang=en#credit-card-reader) - [iPad](https://support.teesnap.com/hardware?hsLang=en#ipad) - [Contactless Payment - Credit Card Readers](https://support.teesnap.com/contactless-payment-credit-card-readers?hsLang=en#main-content) - [Checkout Experience](https://support.teesnap.com/contactless-payment-credit-card-readers?hsLang=en#checkout-experience) - [Website](https://support.teesnap.com/website?hsLang=en#main-content) - [Website Training Videos](https://support.teesnap.com/website?hsLang=en#website-training-videos) - [Troubleshooting](https://support.teesnap.com/website?hsLang=en#troubleshooting) - [Creating Domain Emails](https://support.teesnap.com/website?hsLang=en#creating-domain-emails) - [Website Maintenance & Software Updates](https://support.teesnap.com/website?hsLang=en#website-maintenance-software-updates) - [Website Help](https://support.teesnap.com/website?hsLang=en#website-help) - [Updating Your Website Content](https://support.teesnap.com/website?hsLang=en#updating-your-website-content) - [Event Calendar](https://support.teesnap.com/website?hsLang=en#event-calendar) - [Online Store & WooCommerce](https://support.teesnap.com/online-store-woocommerce?hsLang=en#main-content) - [Online Store](https://support.teesnap.com/online-store-woocommerce?hsLang=en#online-store) - [How to Navigate Reports - The Basics](https://support.teesnap.com/how-to-navigate-reports-the-basics?hsLang=en#main-content) - [Teesnap Reports](https://support.teesnap.com/how-to-navigate-reports-the-basics?hsLang=en#teesnap-reports) - [FAQ Guide](https://support.teesnap.com/faq-guide?hsLang=en) - [Heartland FAQ's](https://support.teesnap.com/heartland-faqs?hsLang=en) [![Untitled design (86)](https://support.teesnap.com/hs-fs/hubfs/Untitled%20design%20(86).png?width=230&height=52&name=Untitled%20design%20(86).png "Untitled design (86)")](https://www.teesnap.com/?hsLang=en) Teesnap Support (844) 458-1032 Copyright © 2026, Teesnap