--- title: How to Refund a Transaction description: This article demonstrates how to process a refund including new enhanced refunds functionality --- [Skip to content](https://support.teesnap.com/how-to-refund-a-transaction#main-content) English Show submenu for translations [Create a Support Ticket](https://support.teesnap.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.teesnap.com/tickets-view?hsLang=en) [![Untitled design (86)](https://support.teesnap.com/hs-fs/hubfs/Untitled%20design%20(86).png?width=240&height=55&name=Untitled%20design%20(86).png)](https://support.teesnap.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Create a Support Ticket](https://support.teesnap.com/kb-tickets/new) - [Customer portal](https://support.teesnap.com/tickets-view) - [Go to www.teesnap.com](https://www.teesnap.com/) [Go to www.teesnap.com](https://www.teesnap.com/?hsLang=en) Teesnap Knowledge Center - There are no suggestions because the search field is empty. 1. [Support - (844) 458-1032](https://support.teesnap.com/?hsLang=en) 2. [Teesnap App](https://support.teesnap.com/teesnap-app?hsLang=en) 3. [Purchases](https://support.teesnap.com/teesnap-app?hsLang=en#purchases) # How to Refund a Transaction ## This article demonstrates how to process a refund including new enhanced refunds functionality Teesnap has made enhancements to the refunds functionality. As before, you can refund the full transaction, individual items from a transaction, or even partial items from a transaction.  In order to start a refund, go to the **Purchases** tab or the **Transactions** tab under the customer's profile. ![Screen Shot 2024-06-18 at 9.54.07 AM](https://support.teesnap.com/hs-fs/hubfs/Screen%20Shot%202024-06-18%20at%209.54.07%20AM.png?width=688&height=513&name=Screen%20Shot%202024-06-18%20at%209.54.07%20AM.png) ![Screen Shot 2024-06-18 at 9.56.08 AM](https://support.teesnap.com/hs-fs/hubfs/Screen%20Shot%202024-06-18%20at%209.56.08%20AM.png?width=688&height=518&name=Screen%20Shot%202024-06-18%20at%209.56.08%20AM.png)   Tap on the transaction to bring up the Transaction Details window. Select **Issue Refund** ![Screen Shot 2024-06-18 at 9.58.58 AM](https://support.teesnap.com/hs-fs/hubfs/Screen%20Shot%202024-06-18%20at%209.58.58%20AM.png?width=688&height=397&name=Screen%20Shot%202024-06-18%20at%209.58.58%20AM.png) You can now select individual Products to refund by checking the box next to each Product, or tap **Select All** to refund the entire transaction. ![Screen Shot 2024-06-18 at 10.03.36 AM](https://support.teesnap.com/hs-fs/hubfs/Screen%20Shot%202024-06-18%20at%2010.03.36%20AM.png?width=688&height=387&name=Screen%20Shot%202024-06-18%20at%2010.03.36%20AM.png)   If the Products being refunded are inventoried and would need to be returned to inventory, or if you are refunding a round of golf, select the toggle to **Return to Inventory/Tee Sheet**. ALSO, Teesnap now has enhanced functionality allowing you to refund to the original method of payment OR an alternative method. The original form of payment will always be the default selection, but you can choose an alternative refund method from the drop-down if desired. ![Screen Shot 2024-06-18 at 10.06.32 AM](https://support.teesnap.com/hs-fs/hubfs/Screen%20Shot%202024-06-18%20at%2010.06.32%20AM.png?width=688&height=389&name=Screen%20Shot%202024-06-18%20at%2010.06.32%20AM.png)   Additionally, once the Products to be refunded are selected, the amount turns into an editable field, allowing you to type in a specific amount to refund if desired. ![Screen Shot 2024-06-18 at 10.32.16 AM](https://support.teesnap.com/hs-fs/hubfs/Screen%20Shot%202024-06-18%20at%2010.32.16%20AM.png?width=688&height=386&name=Screen%20Shot%202024-06-18%20at%2010.32.16%20AM.png)   When all selected have been made, tap **Process Refund** **![Screen Shot 2024-06-18 at 10.35.34 AM](https://support.teesnap.com/hs-fs/hubfs/Screen%20Shot%202024-06-18%20at%2010.35.34%20AM.png?width=688&height=369&name=Screen%20Shot%202024-06-18%20at%2010.35.34%20AM.png)**   Enter an employee ID with sufficient permissions to process refunds ![Screen Shot 2024-06-18 at 10.37.25 AM](https://support.teesnap.com/hs-fs/hubfs/Screen%20Shot%202024-06-18%20at%2010.37.25%20AM.png?width=682&height=1010&name=Screen%20Shot%202024-06-18%20at%2010.37.25%20AM.png)   The refunded Products will now display in red. You also have the ability to re-print or email the receipt ![Screen Shot 2024-06-18 at 10.47.19 AM](https://support.teesnap.com/hs-fs/hubfs/Screen%20Shot%202024-06-18%20at%2010.47.19%20AM.png?width=688&height=446&name=Screen%20Shot%202024-06-18%20at%2010.47.19%20AM.png)   Finally, the list of transactions will display a dog ear, indicating that a refund is associated with that transaction. ![IMG_0053.PNG](https://support.teesnap.com/hs-fs/hubfs/Knowledge%20Base%20Import/12415373828109.png?width=673&height=505&name=12415373828109.png)   If you have any questions, please do not hesitate to reach out to Teesnap Support by emailing us at support@teesnap.com or calling 844-458-1032. - [Teesnap App](https://support.teesnap.com/teesnap-app?hsLang=en#main-content) - [Tabs](https://support.teesnap.com/teesnap-app?hsLang=en#tabs) - [Checkout](https://support.teesnap.com/teesnap-app?hsLang=en#checkout) - [Purchases](https://support.teesnap.com/teesnap-app?hsLang=en#purchases) - [Tickets](https://support.teesnap.com/teesnap-app?hsLang=en#tickets) - 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