How to Refund a Transaction

This article demonstrates how to process a refund including new enhanced refunds functionality

Teesnap has made enhancements to the refunds functionality. As before, you can refund the full transaction, individual items from a transaction, or even partial items from a transaction. 

In order to start a refund, go to the Purchases tab or the Transactions tab under the customer's profile.

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Tap on the transaction to bring up the Transaction Details window. Select Issue Refund

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You can now select individual Products to refund by checking the box next to each Product, or tap Select All to refund the entire transaction.

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If the Products being refunded are inventoried and would need to be returned to inventory, or if you are refunding a round of golf, select the toggle to Return to Inventory/Tee Sheet.

ALSO, Teesnap now has enhanced functionality allowing you to refund to the original method of payment OR an alternative method. The original form of payment will always be the default selection, but you can choose an alternative refund method from the drop-down if desired.

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Additionally, once the Products to be refunded are selected, the amount turns into an editable field, allowing you to type in a specific amount to refund if desired.

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When all selected have been made, tap Process Refund

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Enter an employee ID with sufficient permissions to process refunds

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The refunded Products will now display in red. You also have the ability to re-print or email the receipt

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Finally, the list of transactions will display a dog ear, indicating that a refund is associated with that transaction.



If you have any questions, please do not hesitate to reach out to Teesnap Support by emailing us at or calling 844-458-1032.