New Tip Flow - 5.38.0 Release

This article will cover the changes made to the tip flow for card transactions.

To see the full 5.38.0 release video, click here. 

In the current C2X version, the tip is added before the customer presents their card. 

In the new version, the customer presents their card and is then given the option to tip. 

Here's what the new flow will look like: 

Once products are added to the checkout screen, select Credit.

As shown above, the tip option is not available until AFTER the payment total has been submitted. If there are no tip-eligible products in Checkout, the tip option will not appear. 

Once the "Submit" button is tapped, the customer will present/tap/insert their card in the reader.

In this example, there is a tip-eligible product in checkout; you are now presented with four options: 

Tip: This is to capture a digital tip on the iPad (same process as previous versions)

Print: To print a physical bill with a tip and signature line

No Tip: Bypass the tip completely and Finalize the transaction 

Reverse: Reverse the transaction and start over

The flow will look slightly different if there are no tip-eligible products in Checkout. Instead of the Tip, Print, No Tip, and Reverse options appearing, the transaction will be completed once the cart payment total has been collected. 

If you have any questions, please do not hesitate to reach out to Teesnap Support by emailing us at support@teesnap.com or calling 844-458-1032