Online Store: Refunds

This article will outline how to contact the online store processors to issue refunds.

Online Store Returns

Following is an overview of the two-step process to issue refunds for purchases made via your online store-connected processor and to ensure those refunds are captured in your reporting and point of sale. The first step provides information on how to process refunds through each of Teesnap’s connected online processors. The second step provides information on how to capture the return in the Teesnap Point of Sale to ensure reports and inventory remain accurate.

Issue Refunds:

Following are links to our approved online processors providing details on how to issue a refund. 

The Heartland processor has provided two links, the first with information on issuing a refund and the second an overview of how to login to your  Heartland Portico Virtual Terminal. To login, use your Heartland Infocentral Login credentials. Need help accessing your credentials? Contact Heartland Support at 888-963-3600.

Once logged in, Heartland clients should select their online store account. See steps below.  

Heartland:

• • Refund: https://support.teesnap.com/how-to-refund-in-a-transaction-in-heartland-portico-virtual-terminal
  • Login: https://support.heartlandhelpcenter.com/hc/en-us/articles/13441099246861-Log-into-Portico-Virtual-Terminal

Stripe: https://stripe.com/docs/refunds

PayPal: https://www.paypal.com/us/cshelp/article/how-do-i-issue-a-refund-help101

Process Refunds in Point of Sale:

To process refunds in the Teesnap Point of Sale for purchases made online or with an “offline” processor (Offline meaning any processor not directly integrated to the Teesnap Point of Sale.), check out this article.